Contact information
CONTACT INFORMATION
Last updated: November 24, 2025
We value your questions, feedback, and concerns. Please use the contact information below to reach us.
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CUSTOMER SUPPORT
For all customer service inquiries, including:
• Order status and tracking
• Product questions
• Shipping issues
• Returns and refunds
• Technical support
• General inquiries
Email: sbkonnect1979@gmail.com
Response Time: Within 24-48 hours (business days)
We respond to all emails in the order they are received. During high-volume periods (holidays, sales), response times may be slightly longer.
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BUSINESS INFORMATION
Legal Business Name: SBKonnect
Business Address:
SBKonnect
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States
Business Registration: [Your EIN - format: XX-XXXXXXX]
(If you don't have it handy, you can leave this blank or add it later)
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HOURS OF OPERATION
Email Support:
• Monday - Friday: 9:00 AM - 5:00 PM (Bangladesh Time - GMT+6)
• Saturday - Sunday: Limited availability
• US Federal Holidays: Closed
Note: While we monitor emails outside business hours, responses will be sent during business hours.
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WHAT TO INCLUDE IN YOUR MESSAGE
To help us assist you quickly, please include:
• Your order number (if applicable)
• Your full name
• Email address used for your order
• Detailed description of your question or issue
• Photos (if reporting a defective or damaged item)
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ORDER-SPECIFIC INQUIRIES
BEFORE PLACING AN ORDER:
• Product questions: sbkonnect1979@gmail.com
• Custom requests: We do not accept custom design requests at this time
• Bulk orders: Contact us for pricing on orders of 10+ items
AFTER PLACING AN ORDER:
• Order status: Check your email for order confirmation and tracking
• Tracking issues: sbkonnect1979@gmail.com
• Address changes: Must be requested within 12 hours of order placement
• Cancellations: Must be requested within 12 hours of order placement
RETURNS & REFUNDS:
• Defective items: info@sbkonnect.com(include photos)
• Damaged items: info@sbkonnect.com (include photos)
• Return requests: See our Shipping & Refund Policy for eligibility
• Refund status: Allow 5-7 business days for processing
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SOCIAL MEDIA
Stay connected with us for updates, new products, and promotions:
(Add your social media links when you create them)
• Facebook: [Your Facebook page]
• Instagram: [Your Instagram handle]
• Twitter: [Your Twitter handle]
Note: For order-specific inquiries, please email us directly rather than messaging on social media to ensure faster response.
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MAILING ADDRESS
For returns or correspondence by mail:
SBKonnect
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States
Important: Please contact us at info@sbkonnect.com BEFORE sending any returns. Unsolicited returns may not be processed.
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PRIVACY & DATA PROTECTION
We respect your privacy. Any information you provide when contacting us will be used solely to respond to your inquiry and improve our service.
For details on how we collect, use, and protect your data, please see our Privacy Policy.
We will never:
• Share your personal information with third parties for marketing purposes
• Sell your contact information
• Send you spam or unsolicited emails (except order confirmations and shipping updates)
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COMPLAINTS & DISPUTES
We strive for 100% customer satisfaction. If you have a complaint:
1. Contact us at info@sbkonnect.com with details
2. We will respond within 24-48 hours
3. We will work with you to find a fair resolution
4. Most issues are resolved within 3-5 business days
If you are not satisfied with our resolution, you may:
• Request to escalate to management
• File a dispute with your payment provider (PayPal, credit card company)
• Seek resolution through appropriate legal channels
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ACCESSIBILITY
We are committed to making our website accessible to all customers. If you experience any difficulty accessing our site or have suggestions for improvement, please contact us at info@sbkonnect.com
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LANGUAGE SUPPORT
Primary Language: English
We currently provide customer support in English. If you need assistance in another language, please use a translation service or have someone assist you in communicating with us.
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FRAUDULENT CONTACT ATTEMPTS
Please be aware:
• We will NEVER ask for your password
• We will NEVER ask for your full credit card number via email
• We will NEVER ask you to send money via wire transfer or cryptocurrency
• All official communication comes from @sbkonnect.com email addresses
If you receive suspicious communication claiming to be from SBKonnect, please report it to sbkonnect1979@gmail.com immediately.
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FEEDBACK & SUGGESTIONS
We love hearing from our customers! If you have:
• Product suggestions
• Website feedback
• Ideas for improvement
• Testimonials or reviews
Please email us at sbkonnect1979@gmail.com
Your feedback helps us improve and serve you better.
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MEDIA & PRESS INQUIRIES
For media inquiries, partnership opportunities, or press requests:
Email: info@sbkonnect.com
Subject line: "Media Inquiry" or "Partnership Inquiry"
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UPDATES TO CONTACT INFORMATION
This contact information is current as of the date listed above. We will update this page if our contact details change.
For the most current contact information, always refer to this page on our website.
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Thank you for choosing SBKonnect!
We look forward to serving you and answering any questions you may have.
Email: sbkonnect1979@gmail.com